Contact Us
Whether you have a question about one of our casino reviews, want to flag an inaccuracy, or simply need to point us toward a resource we've missed, we're glad to hear from you. This page explains how to reach the team at veya-axa.com and what to expect when you do.
How to Reach Us
The best way to contact us is by email at [email protected]. We read every message and aim to reply within 48 hours on business days. If your enquiry is time-sensitive, please include a clear subject line so we can prioritise accordingly.
We are a small editorial team, so we do not operate a live chat service or a phone line. Email is the only channel we can reliably monitor — messages sent through third-party platforms or social media may not reach us promptly.
What We Can Help With
- Review accuracy — if you believe a detail in one of our casino write-ups is out of date or incorrect, please let us know with as much supporting information as possible. We take factual accuracy seriously and will investigate promptly.
- Editorial suggestions — if there is a topic, casino, or question you feel we should cover, we welcome those ideas. We cannot promise to act on every suggestion, but we do read them all.
- Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling page first. It lists US-based helplines and self-exclusion tools that can assist you faster than we can.
- Partnership and advertising enquiries — if you represent a licensed online casino operating legally in the United States and would like to discuss a listing, please email us with your licensing details. We review all submissions but do not guarantee placement, and commercial relationships do not determine our editorial rankings.
- General questions about online casinos in the US — our site covers licensing, bonuses, payment methods and more. Before writing in, it is worth checking our about page, which explains how we research and rate the casinos we cover.
A Note on Response Times
We typically reply within one to two business days. Emails sent on weekends or US public holidays will usually receive a response on the next working day. We are unable to provide personalised gambling advice, legal guidance or account support for individual casino operators — for account-specific issues, you will need to contact the casino directly through its own customer support channels.
Editorial Independence
veya-axa.com operates as an independent comparison resource. Our editorial team researches and reviews online casinos available to US players without being directed by the brands we cover. Where we have commercial relationships — such as affiliate arrangements — these are disclosed, and they do not determine how we rank or assess any casino. If you have a concern about a specific review or our methodology, we encourage you to write to us at [email protected].
Responsible Gambling Contacts
If gambling is causing you or someone close to you harm, please reach out to one of these organisations rather than waiting for a response from us:
- National Council on Problem Gambling (NCPG) Helpline: 1-800-522-4700 — available 24 hours a day, seven days a week.
- Crisis Text Line: Text HOME to 741741 for free, confidential support.
- Gamblers Anonymous: gausa.org — peer support meetings across the United States.
You can also find guidance on setting deposit limits, cooling-off periods and self-exclusion programmes on our responsible gambling page.
Terms and Privacy
Use of this site is subject to our terms and conditions. When you contact us by email, we will use your information only to respond to your message. We do not share contact details with third parties for marketing purposes.